At Yamkay.in, we are committed to ensuring that our customers have a smooth and hassle-free shopping experience. This Cancellation and Refund Policy outlines the terms under which you may cancel your order, return products, and request refunds. Please read the following carefully before making a purchase.
1. Order Cancellation
A. Cancellation Before Shipment
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Customer-Initiated Cancellations: You can cancel your order any time before it is shipped. To cancel, please log into your account or contact our customer support team at [Insert Contact Email/Phone Number].
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Full Refund: If the cancellation is successful and your order has not been shipped, you will receive a full refund. The refund will be processed within [Insert Number of Days] to your original payment method.
B. Cancellation After Shipment
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Once Shipped: If your order has already been shipped, cancellations are not possible. In this case, you will need to wait for the delivery and initiate a return request if eligible under our Return Policy.
C. Yamkay.in-Initiated Cancellations
We reserve the right to cancel orders under certain circumstances, including but not limited to:
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Product out of stock
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Inaccuracies in product pricing or information
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Suspected fraudulent transactions If we cancel your order, you will receive a full refund, and a notification will be sent to you via email.
2. Return Policy
A. Return Eligibility
If you are not satisfied with your purchase, you may request a return within [Insert Number of Days] days of receiving the product, subject to the following conditions:
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The product must be unused, undamaged, and in its original packaging.
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All tags, labels, and accessories must be intact.
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Certain products, such as perishable goods, intimate apparel, and personalized items, are not eligible for return. Please check the product details page for any exclusions.
B. Return Process
To initiate a return:
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Log in to your Yamkay.in account and navigate to the “My Orders” section.
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Select the product you wish to return and follow the instructions to request a return.
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Once your return request is approved, we will arrange for a pickup from your location or provide instructions for return shipping.
C. Condition of Returns
All returned items will undergo inspection once received. If the product is found to be ineligible for return (e.g., used, damaged, or missing parts), the return request will be rejected, and the product will be sent back to you.
3. Refund Policy
A. Refund Eligibility
Refunds will be initiated only for orders that meet the conditions outlined in our Cancellation and Return policies.
B. Refund Process
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Refund Method: Refunds will be processed back to the original payment method (credit/debit card, UPI, etc.) used during the purchase.
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Refund Timeline: Once the returned item is received and passes the inspection process, the refund will be processed within [Insert Number of Days]. You will receive an email confirmation once the refund is initiated.
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Shipping Charges: Shipping charges are generally non-refundable unless the return is due to a product defect or an error on our part.
C. Partial Refunds
In certain cases where only part of an order is returned, or the returned item is not in its original condition, we may issue a partial refund.
4. Exchanges
We currently do not offer direct product exchanges. If you wish to exchange a product, you will need to return the original item and place a new order for the desired product.
5. Non-Refundable Items
Certain items are not eligible for returns or refunds, including but not limited to:
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Gift cards
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Customized or personalized items
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Clearance sale items
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Perishable goods (e.g., food, flowers) For more information, check the product details on the respective product page.
6. Contact Us
If you have any questions about cancellations, returns, or refunds, please reach out to our customer support team:
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Email: yamkay.in@gmail.com
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Phone: 9500958629
We are here to assist you and ensure your experience with Yamkay.in is positive and transparent.