Return Window
If your order arrives damaged, incorrect or incomplete, contact us within 48 hours of delivery with order details and photos or an unboxing video.
Replacement Support
For eligible cases, we will arrange a replacement or guide you through the return process. Items must be unused and returned with original packaging where possible.
Refunds
Approved refunds are processed to the original payment method. Bank or payment gateway timelines may vary after the refund is initiated.
Non-returnable Items
Used toys, items damaged after delivery, and products missing original packaging may not be eligible for return unless there is a verified product issue.